Policy/FAQ

 

 

Return/Exchange Policy:

Due to COVID-19, Ella's is currently not accepting returns/exchanges. We apologize for the inconvenience. 

Clearance/Sale items are final sale, no exceptions. 

Bodysuit, accessories, and white items are final sale. 

 

Missing Item/Item Arrived Damaged:

Please email us as soon as possible with images attached. Must contact us within a week of delivery or claim will not be accepted. 

 

Shipping: 

Only shipping within the United States. 

Orders will be processed within 1-5 business days. 

Shipping time for U.S orders, are 3-5 business days, depending on your location and local post office. 

Shipping Cost: 

$7.95 flat rate or free shipping with orders over $75. 

 

Questions:

Ellas_buisness@yahoo.com

Please allow 24-72 business hours for your email to be responded to. If you have not received a response within 72 hours, please resend your message in a new message thread. 

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